Contact Us
Keeping your information safe
Whatever you send through this form stays private between you and the team that reads it. Yet no matter how carefully that correspondence is handled, certain details simply do not belong in a message box. Account numbers, card details, banking logins, passwords and scans of identification documents should never be typed into this form, nor into any message field on any website. If a request for such information ever arrives through this channel, treat it as a warning sign and stop the conversation.
Where to seek help
If your gambling is causing distress, or if you want to step back from play altogether, the contact form is not the right place to begin. Reach out to a dedicated gambling-support service instead, where trained advisers understand the situation and can respond without delay. Many of those organisations operate around the clock and keep every conversation confidential. Self-exclusion requests, cooling-off periods and account restrictions are handled through the casino’s own responsible-gambling tools; check the account settings or the responsible-gambling page before writing in, because those channels usually act faster than a general inquiry.
Language and replies
The team reads and answers in English, so a message written in plain English will be understood without difficulty. Replies arrive in the same language, which keeps the exchange clear and avoids the confusion that translation can introduce. A straightforward question in English will receive a straightforward answer, though complex matters may take longer to resolve than simple ones. Expect a response within a reasonable time rather than an instant one, and allow extra time around weekends and public holidays.
Before sending anything, check whether the answer already sits in the frequently asked questions or the terms and conditions. Those pages cover most routine matters such as deposits, withdrawals, wagering requirements and account verification, and reading them first often removes the need to write at all. When you do write, keep the message to the point and include only the details needed to address the matter. Anything beyond that — especially financial information, login credentials or copies of documents — is both unnecessary and unwise to transmit through a form.